Measure and improve digital employee experience — endpoint performance, app reliability, and productivity friction.
Talk to a DEX specialistWhen IT is slow, employees are slow. A laptop that takes 5 minutes to boot, a VPN that drops 3 times a day, an app that crashes during customer calls — these kill productivity and frustrate employees. Most IT teams have no visibility into the actual employee experience; they only know about issues when tickets are filed, which is maybe 20% of the actual problems.
CB4UHost's DEX (Digital Employee Experience) service measures and improves the actual employee experience. We deploy DEX monitoring (Lakeside SysTrack, Nexthink, ControlUp, or Microsoft Viva Insights) to track endpoint performance, app reliability, and productivity friction in real-time — without relying on tickets.
We find the issues employees tolerate but don't report: slow boot times, frequent app crashes, network latency, password fatigue. We prioritize fixes by productivity impact (how many employee-hours does this issue cost per week?) and track DEX scores over time.
Every engagement ends with a DEX baseline, prioritized fix list, and ongoing monitoring so you can demonstrate improvement to HR, executives, and the board.
We measure current DEX scores — boot time, app crash rate, network latency, ticket volume.
We deploy DEX monitoring (Lakeside, Nexthink, ControlUp, or Viva Insights).
We prioritize issues by productivity impact — employee-hours lost per week.
We fix the top issues — endpoint refresh, app optimization, network improvements.
Continuous DEX monitoring with monthly reports for IT, HR, and executives.
Quarterly DEX scorecard for executives — proving IT investment improves employee experience.
We measure current DEX and identify the top friction points.
We deploy DEX monitoring across the endpoint fleet.
We fix the top issues — refreshes, optimizations, network improvements.
We monitor DEX continuously and report monthly.
We deliver quarterly DEX scorecards to executives.
IT monitoring tracks infrastructure health (server CPU, network uptime). DEX tracks the actual employee experience (boot time, app crash rate, login time). IT monitoring says 'the server is up'; DEX says 'employees wait 8 seconds for the app to load.'
Lakeside SysTrack, Nexthink, ControlUp, Microsoft Viva Insights, Workspace ONE Intelligence. We'll use your existing tool or recommend one based on your endpoint fleet.
We measure friction events (app crashes, slow loads, login failures) and multiply by time lost per event × employees affected. Example: 5-second app delay × 50 openings/day × 1000 employees = 70 hours lost per day. That's the productivity cost we prioritize against.
Yes — poor digital experience is a top-3 reason employees leave, especially for tech-savvy roles. Improving DEX is one of the highest-ROI retention investments — far cheaper than replacing employees.
24×7 NOC for AWS, Azure, GCP, and OVHcloud — monitoring, patching, backups, security hardening, and cost optimization. Per-service pricing.
CI/CD pipelines, infrastructure-as-code, GitOps, and observability — so your team ships faster without breaking things.
Design and implement IAM architecture — SSO, MFA, RBAC, ABAC, federation, and zero-trust — for cloud and hybrid environments.
Tell us about your project. We'll come back with a scoped proposal and a fixed-fee quote.
Talk to a DEX specialist